These terms and conditions (the “Terms and Conditions”) govern the use of https://nairns.co.nz (the “Site”). This Site is owned and operated by Brian Nairn Ltd. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of Brian Nairn Ltd and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:
Watches; and
Watch Accessories.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

Please note that any performance statistics, specifications, or capabilities provided by manufacturers such as DJI are based on testing conducted under ideal and controlled conditions. As such, Brian Nairn Ltd does not guarantee that any watch will perform exactly as advertised in real-world environments. Actual results may vary depending on factors such as weather, altitude, temperature, user skill level, and environmental conditions. By purchasing from our Site, you acknowledge and accept this limitation.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments
We accept the following payment methods on our Site:
Credit Card; and
Direct Debit.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods: CourierPost (1–2 Business Days) We aim to dispatch all orders placed before 3:00 PM on weekdays the same day. Orders placed after this time or on weekends/public holidays will be dispatched on the next business day. While we do our best to meet this timeframe, dispatch may be delayed during busy periods or due to unforeseen circumstances. Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends or statutory holidays. You will be required to pay delivery charges in addition to the price for the goods you purchase. You are responsible for providing a complete and accurate delivery address, including the name of the recipient. Brian Nairn Ltd is not liable for the delivery of your goods to the wrong address or person as a result of inaccurate or incomplete information provided by you. All packages sent by Brian Nairn Ltd require a signature upon delivery for insurance purposes. If you request for the package to be left without a signature (i.e., “Authority to Leave”), you accept full responsibility for any loss, damage, or theft of the package after delivery. Brian Nairn Ltd will not be held liable in such cases.

Warranty

By purchasing any products from our Site, you acknowledge and agree to the terms of our warranty. Our warranty covers defects in materials and workmanship for a period of 12 months from the date of purchase. Please note that our warranty does not cover accidental damage, normal wear and tear, or damage caused by misuse or abuse.

In the case of products covered by the manufacturer’s warranty, the warranty process is subject to their inspection for approval, which may take up to 3-4 weeks. If you need to make a warranty claim for a product covered by the manufacturer’s warranty, we will provide you with instructions on how to initiate the process with the manufacturer. Please note that any shipping or handling fees associated with the warranty claim will be the customer’s responsibility.If you believe that your watch is covered by our warranty and you would like to make a claim, please contact us as soon as possible. We will provide you with instructions on how to return your item to us for repair or replacement.

Please note that any item being returned for warranty repair or replacement must be shipped to our shop at the customer’s expense. We recommend that you use a tracked and insured shipping method to ensure that your item arrives safely. We cannot be held responsible for any damage or loss that occurs during shipping, so please take care to package your item securely.

Second-hand Warranty

In the case of purchasing second-hand watches from our site, please be aware that the warranty provided is exclusive to the original purchaser and is non-transferable. The second-hand warranty covers manufacturing defects in materials and workmanship for 3 months. It is essential to note that this warranty does not extend to subsequent owners or recipients of the second-hand product.

If you encounter any issues covered by the second-hand warranty, please contact us promptly to initiate the necessary steps for resolution. Keep in mind that any shipping or handling fees associated with the warranty claim will remain the responsibility of the original purchaser.

We appreciate your understanding of the non-transferable nature of the second-hand warranty and encourage you to reach out to us with any questions or concerns regarding your purchase.

Refunds for Goods
Refund requests must be made within 7 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

• Goods are broken.
• Goods do not match the description.
• Goods are the wrong size.

Refunds do not apply to the following goods:

• Sale items.
• Repair parts.

Returns
Returns can be made either in person at our store or via postage. Please note that return postage costs are the responsibility of the customer.

Consumer Protection Law
Where the Consumer Gurantees Act 1993, the Contract and Commercial Law Act 2017, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
Brian Nairn Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Brian Nairn Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of New Zealand.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

enquiry@nairns.co.nz

You can also contact us through the feedback form available on our Site.