Terms and Conditions
Last Updated: 08.05.2025
Welcome to Nairns Swiss Watch Service. These Terms and Conditions (“Terms”) govern your access to and use of our website located at www.nairns.co.nz (Nairns) and any services or products we offer.
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, please do not use this Website.
1. Company Information
Nairn’s Swiss Watch Service
Auckalnd / Christchurch
enquiry@nairns.co.nz
2. Eligibility
To use our services, you must be at least 18 years old or have the consent of a parent or guardian. You represent that any information you provide is accurate and complete.
3. Services and Products
We offer sales, repairs, and servicing of watches and related accessories. All products and services listed are subject to availability and we reserve the right to refuse service to anyone for any reason at any time.
4. Orders and Payment
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All prices are listed in NZD.
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We accept payments via Visa, MasterCard.
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Orders are subject to verification and acceptance before processing.
5. Shipping and Delivery
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Delivery timelines are estimates and not guarantees.
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Risk of loss or damage passes to the customer upon delivery to the carrier.
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International customers are responsible for any customs duties or taxes.
6. Returns and Refunds
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We accept returns within seven days of delivery, subject to inspection.
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Items must be unused and in original packaging.
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Service-related charges (e.g., repairs) may not be refundable unless found defective.
7. Warranty
Products and repairs may come with a limited warranty. Details will be included with your service confirmation or product description.
8. Intellectual Property
All content on this Website, including logos, images, and text, is the property of Nairn’s Swiss Watch Service or its licensors and may not be reproduced without permission.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of our Website or services. Our maximum liability is limited to the amount you paid us for the product or service in question.
10. User Conduct
You agree not to:
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Use the site for unlawful purposes
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Interfere with the site’s functionality
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Upload or transmit harmful code or viruses
11. Privacy Policy
Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
12. Modifications
We reserve the right to modify these Terms at any time. Continued use of the site constitutes acceptance of those changes.
13. Contact Information
For questions regarding these Terms, please contact us at:
📧 enquiry@nairns.co.nz
Privacy Policy
Last Updated: 08.05.2025
At Nairn’s Swiss Watch Service, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.nairns.co.nz and use our services.
By accessing or using our Website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
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Contact Information: Name, email address, phone number, shipping/billing address.
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Order Details: Items purchased, transaction history, and repair requests.
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Payment Information: Processed securely by third-party payment processors (we do not store full credit card details).
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Website Usage Data: IP address, browser type, device information, pages visited, and time spent on the site.
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Cookies and Tracking Technologies: For website functionality, analytics, and advertising.
2. How We Use Your Information
We use your data for the following purposes:
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To fulfill and manage your orders and service requests
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To communicate with you regarding your purchases, repairs, or inquiries
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To process payments and prevent fraudulent activity
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To improve our website, services, and customer experience
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To send promotional emails or newsletters (only if you opt-in)
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
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Service Providers: For payment processing, shipping, email marketing, and analytics
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Legal Authorities: If required by law or to protect our rights and property
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Third Parties: Only when necessary to fulfill your request (e.g., watch parts suppliers for servicing)
4. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can choose to disable cookies through your browser settings, but some features may not function properly.
5. Data Security
We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
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Access or correct your personal data
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Request deletion of your information
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Withdraw consent for marketing communications
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Object to or restrict certain data processing activities
To exercise these rights, please contact us at [insert contact email].
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
8. Children’s Privacy
Our services are not intended for children under 13 (or the applicable age of consent). We do not knowingly collect personal data from minors.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 enquiry@nairns.co.nz